Overview
The Web Support Center puts you in control. From the center you can check the status of your requests, review them, add comments, check all previous requests, post new support requests, etc. All your requests will be registered in your account at the Support Center, given that your email dispatch address is the same. This will happen even if you post requests to support@forsta.com from outside the Center. You will always receive a receipt notification including a link to the request.
Services
We offer Support Services to all authorized users at our current consultancy rates. Designated Support Contacts (DSCs) are eligible to receive Standard Support. This covers general functionality assistance with any of Forsta's standard solutions, such as help with producing surveys and reports. This includes survey layout, respondent handling, skip logic and code masks, template preparation, validations and error code interpretations.
Assistance beyond that included in Standard Support is considered an Additional Service and is subject to our prevailing rates. Additional Services may include Jscript/HTML/SQL assistance, checking and editing of respondent lists, programming of surveys or reports, quality assurance of programming, and support of customer solutions developed by Forsta. Contact support@forsta.com for more details on our Standard Support or Additional Support offerings.
Support Holiday Schedule
Note: In observance of holidays, our offices will be closed on the dates shown below.
US Holidays
US Support is available Monday through Friday, between 9am EST and 8pm EST. Support will be closed on the following Holidays.
Martin Luther King Jr. Day Presidents Day Memorial Day Juneteenth (Observed) Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Day (Observed) | Monday, January 17th Monday, February 21st Monday, May 30th Monday, June 20th Monday, July 4th Monday, September 5th Monday, October 10th Friday, November 11th Thursday, November 24th Friday, November 25th Monday, December 26th |
Europe Holidays
European Support is available Monday through Friday, between 8am CET and 5pm CET. Support will be closed on the following Holidays.
New Year's Day (Observed) Good Friday Easter Monday Christmas Day (Observed) Boxing Day (Observed) | Monday, January 2nd Friday, April 15th Monday, April 18th Monday, December 26th Tuesday, December 27th |
Australia Holidays
Australian Support is available Monday through Friday, between 9am AEST and 5pm AEST. Support will be closed on the following Holidays.
New Year's Day Australia Day Good Friday Easter Monday Anzac Day (Observed) Labour Day Queen's Birthday Christmas Day (Observed) Boxing Day (Observed) New Year's Day (Observed) | Monday, January 3rd Wednesday, January 26th Friday, April 15th Monday, April 18th Monday, April 25th Monday, May 1st Monday, June 13th Monday, December 26th Tuesday, December 27th Friday, December 31st |